Support
One person reads this. It helps to include your iOS version and what you were doing when it went wrong. If you write from inside the app — ME, then Contact support — those details are filled in for you.
Questions people ask
I got a new phone. Where is my progress?
Progress lives on the phone and travels with its iCloud backup: set the new iPhone up from the old one's backup and it comes along. There is no account, so it does not move any other way. The subscription is separate: tap Restore purchases under ME and it comes back.
The app says I am not subscribed, but I paid.
Make sure you are signed in to the same Apple Account you bought with, then tap Restore purchases under ME. If it still says nothing to restore, write to us with the receipt Apple e-mailed you.
How do I cancel?
Through Apple, not through us: iPhone Settings, tap your name, then Subscriptions. Cancelling stops the next renewal; what you already paid for runs to the end of the period. Refunds are Apple's decision and are requested at reportaproblem.apple.com.
How do I stop the daily reminder, or change its time?
ME, then Daily reminder: OFF stops it; the four buttons under it move it to morning, noon, evening or night.
A sentence or a translation looks wrong.
Please tell us which word or sentence and what you think it should be. Every report is checked and the fix goes out with the next update.
Can I turn the romaji off? The music?
Both under ME. Romaji off shows kana only; Sound off silences music, effects and the voices together.
Does it work without a signal?
Yes. Words, sentences and voices are inside the app, and nothing is fetched during a run.
How do I delete my data?
ME, then Delete my data erases everything on the phone. To also delete the usage records for your installation on our side, e-mail us the installation identifier shown at the bottom of ME. The full picture is on the privacy page.